Refund Policy

Last updated: 17 October 2026

If you're not happy with a Story Pack, you can have a full refund within 14 days of buying it, for any reason. No questions asked.

How to ask for a refund

• Our order process is conducted by our online reseller Lemon Squeezy. Lemon Squeezy is the Merchant of Record for all our orders, and refunds are paid back through Lemon Squeezy.
• Write to us at [support e-mail: to fill in in Santa's Ledger] from the e-mail address you paid with (or tell us that address), and we'll refund you. You can also simply reply to the receipt e-mail Lemon Squeezy sent you.
• You can see your orders and receipts any time on Lemon Squeezy's “My Orders” page.

What happens next

• The money goes back to the way you paid. Depending on your bank, it can take a few days to appear.
• Stories from the refunded pack that haven't been used yet are taken off the device.

This policy does not affect any rights you have as a consumer under the law where you live. See also our terms and Lemon Squeezy's Buyer Terms.